Sales – Customer Service FAQs

• Call (800) 403-7953
• E-mail: jkahl@dcm-mfg.com

You can place a retail order using our internet web store or contact one of our Maradyne dealers using our dealer locator. You can also contact us directly at: (800) 403-7953.

We currently accept Mastercard and Visa.

• An authorization on your credit card is placed for the amount of the order at the time of order creation against your available credit limit. When the goods are shipped the actual charge is sent to your credit card bank. The authorization when the order is placed is NOT a transfer of funds but to reserve a portion of your overall credit card limit.

• All orders are shipped via Fed Ex, pre-pay and add.
• If you have and account with Fed Ex or UPS we can ship collect, billing your account.

Order confirmation is sent to you via e-mail, upon shipping. This confirmation and a tracking number will be sent to the e-mail address used to create the order, when the order is shipped.

Yes, but orders can not be modified on-line. Please call customer service at: (800) 403-7953 to modify an order. Please have your order number available when calling customer service.

Please call customer service at: (800) 403-7953. Please have your order number available when calling customer service.

• Please refuse any orders with obvious damage.
• If you have accepted the order and later discover the damage please contact our customer service department immediately, at: (800) 403-7953. Please have your order number available when calling customer service.

• Please contact the dealer that you purchased from for warranty and replacement consideration.
• If you purchased directly from Maradyne HP, on our web-store, any defective merchandise covered under the Maradyne warranty may be returned with a return merchandise authorization.  Please call customer service at:  (800)403-7953 to modify an order.  Please have your order number available when calling customer service.

• Attach Maradyne HP warranty(s)

• Contact customer service at: (800) 403-7953. You will be assisted with account our account set-up procedure.
• Business information, bank information and credit references are required.
• Minimum opening order of $2,500.00 is required.

Contact customer service at: (800) 403-7953 OR e-mail us at: ?????